Privacy and Confidentiality

The Brain Injury Association of Queensland subscribes to the national privacy principles as outlined in the Commonwealth Amended Privacy Act of 2004. The Association will not keep any personal information without your permission. We will not disclose information to other parties without your permission. Should you give permission for us to keep or to disclose your personal information, you may withdraw that permission at any time.

The Association maintains a database of general information such as what you request information on and what geographical region you live in. This information is used to improve our services and can not be used to identify you.

The Brain Injury Association of Queensland treats all personal information as private and confidential.  No information will be provided to external or internal services, or entered on our database, unless you provide explicit consent to do so. 

A copy of the Association's privacy policy is available below from our website or upon request from the Association's office.

Complaints

A copy of the Association's complaints policy is available below on our website or by request from the Association's office.

Advocacy

An advocate may speak to the Brain Injury Association of Queensland on your behalf. The Association may require written proof that the advocate is acting on your behalf. If you need assistance to find an advocate, phone the Association or contact the Disability Services Queensland information service on 1800 177 120.

Download the Policy

Click here to view the full  OP3 Privacy & Confidentiality Policy V4

Click here to view the full  OP1 Grievance & Dispute Resolution Policy V3

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